4 Important Tips to Succeed in the Hospitality Industry- Mark Birnbaum

If you are in the hospitality industry, you need to learn that customer satisfaction is the recipe for a positive and successful outcome.

Every business owner must understand the value of its customers, instead of underestimating it. If you want to succeed in the hospitality industry, make sure that you keep an eye on 4 important factors:

1. If any of your customers had a bad experience with your services and notifies you about the issue, do not just apologize, instead get it fixed as soon as possible, and in order to show the customer/ customers how much you care, offer them something complimentary.
2. If you want your visitors to keep on coming, you need to make sure that you are delivering what you have promised. Moreover, customer referrals will only come, if they have received what they expected. 
3. To ensure that each and every customer remains happy with your services, it is critically important to be realistic. Do not make promises that you can’t keep, just for marketing purposes, otherwise your will surely end up going nowhere.
4. If you want loyal customers, it will be your responsibility to make them happy. You can expect them to be loyal only when they are happy with the services you offer them. Therefore, do not hesitate to go the extra mile in order to keep them happy with your products and services.

Mark Birnbaum is a famous name in the hospitality industry. His role has been very important in the making of many renowned restaurants and lounges, in New York and Miami. Follow us on Instagram

Areas where nightclubs have the most financial expense

The nightclub industry is surely a lucrative business, but only if you are able to unlock the key to a thriving success. Once you are able to make your club a sought-after destination among tourists and locals, the big bucks will start pouring in.

However, there are some important requirements to comply with first, like; a substantial financial investment.

Running a nightlife venue demands a lot of expenses. This major financial investment is needed to purchase or rent a nightclub, and to run the business properly.

In terms of daily expenses, a nightclub owner has to take care of purchasing things like the adequate amount of alcohol, and everything else that is needed for the bar, like; the proper bar equipment. Bar equipment includes; different types of drinking glasses, cocktail shakers, bottle openers, etc. Apart from that, every year club owners have to renew their liquor license.

Another expense for club owners includes payroll, which can be a big expense as it includes; managers, bartenders, and cocktail servers. To keep the club at peace, doormen and bouncers are also required. All these people have to be paid on a monthly/weekly basis.

If a nightclub regularly features live bands, DJs and Emcees, early booking is required.

The Cost of booking DJs and bands can vary depending on how famous they are. A local DJ is going to cost less, than a popular one.

Mark Birnbaum is the proud owner of multiple nightclubs throughout New York City.

His nightlife venues have always been a big hit among partygoers. Follow us on Pinterest and Google plus

Mark Birnbaum with Forbes

Mark Birnbaum's feature with Forbes on how he became where he is today. Mark Birnbaum is part of the EMM group that has created the next generation of successful nightlife business personalities.

Mark Birnbaum Mentioned as New York City's Most Eligible Bachelor

Gotham recently released their annual 100 most eligible bachelors list. There were athletes, chefs, musicians, and business moguls.

Even David Blaine, the illusionist who famously performed stunts such being buried alive and spending days frozen in ice, was on the list.

And right next to David Blaine was, in big letters, Mark Birnbaum. That's something you won't see everyday.

Every profile was also assigned an icon. Mark Birnbaum was a Power Player and Social Peacock.

Makes sense when you're the co-founder of numerous nightclubs around the city.

Patience Is More Than A Virtue In Business

Patience in Business

Patience is a virtue. This old saying can not be more true in the world of business etiquette. If you are not able to wait for opportunities, you can potentially drive your stress and endurance level to an unhealthy level. Can you miss a good opportunity? Of course you can, however your chances of grabbing the higher paying more innovative deals are rooted in patience of research and development.

If your business plan is concise and realistic, this will take some patience. However, you don’t want to over think your plan with too many details, then you will begin to second guess yourself. That's why a business plan is important. It helped Mark Birnbaum and Eugene Remm keep up with the dynamics of nightlife event planning.

Consistency in knowing exactly what your aim is crucial. Incorporate your niche’ and you will start to understand how patience is your best friend. It takes time to perfect your marketing pitch and sales delivery.

If you are a business owner, you have to consider everything that you partner or add your name to. Some business ventures are potentially looked upon negatively depending on how it was created and designed. Time may be of the essence, however your business longevity is the key to success. Business ventures are meant to be looked at closely, which takes time. 

Although, you should be careful, never underestimate stepping out of your comfort zone. This allows you to push yourself to greater depths. Comfort in business is good when you have put in the time and work to afford relaxing, however even then it’s a personal stake to look further.

Competition will never go away in business or in life’s pursuits. While others are fighting and racing to succeed, simply consider how you watched them tumble over one another as you excel. Mark Birnbaum's business certainly weren't a success from Day One. Learning in business sometimes can mean watching others fail. We have our ground breakers, innovators and challengers, that make the world of successful business easier for each generation. 

There are millions of entrepreneurs in the world because of our economy, however most of the business owners today have learned because of their predecessors. Patience gives you the upper edge because you listen, observe and develop your approach. Take your time and understand why you will succeed. Excellence begins with patience.

Mark Birnbaum Lean Thinking Tools for Success

Mark Birnbaum Success

The success that the EMM group found success in the nightlife business in New York through constant improvement. Mark Birnbaum is a believer of constantly improving and working on the process to attain success. Whether related to business or personal health, it's important to put efforts towards it.

Lean Thinking

Lean is often described as a set of tools to help businesses remove waste from their processes. If you compare a business to a person, it's the equivalent of taking care of your body and exercising.

It's important that everyone in the organization is motivated, inspired, and empowered for the business to have the continuous improvement that these tools will provide. If Mark Birnbaum or his team didn't share that passion, the progress that built up EMM would have little impact on the long-term growth.

Although relatively young, Mark Birnbaum and Eugene Remm understand that it is important for the leaders and managers to cultivate a culture of excellence. For their restaurants and clubs to be the premier venues they are, it starts at the very top going all the way to the details that create the excellence. Ultimately, this mindset on improving, eliminating waste, and focus on long-term has allowed the customers, the stakeholders, and the business to benefit.